PawanVeg delivers freshly prepared food from partner restaurants to your doorstep. This policy explains where we deliver, how long it takes and what it costs.
1. Delivery Areas
We currently deliver in Jhabua, Madhya Pradesh. When you enter your address in the app, it automatically shows only the restaurants that deliver to your location. If no restaurant appears, we do not yet serve your area.
2. Delivery Timings
- Service hours: 10:30 AM to 10:30 PM, all days
- Individual restaurants have their own opening and closing times, shown on the restaurant page.
- Typical delivery time is 30 to 60 minutes after the restaurant accepts your order, depending on distance and preparation time.
3. Delivery Charges
| Item | Charge |
|---|---|
| Delivery fee | Calculated by distance and shown clearly on the payment screen before you pay |
| Packaging charge | Set by the restaurant, shown separately in the bill |
| Taxes (GST) | As applicable under Indian law |
| Free delivery | Available on orders above ₹299 or during specific offers |
There are no hidden charges. The total you see before payment is the final amount you pay.
4. Order Tracking
You can track your order live in the app under My Orders. The status moves through: Order Placed → Confirmed by Restaurant → Being Prepared → Out for Delivery → Delivered. You also receive a notification at each step.
5. Receiving Your Order
- Please stay reachable on your registered mobile number after placing an order.
- Our delivery partner will call you on arrival. If you do not respond within 10 minutes, the order may be marked undelivered and charged in full.
- Please check the items at the time of delivery and report any problem straight away.
- For cash on delivery, keep the exact amount ready — delivery partners may not carry change.
- Contactless delivery can be requested in the order notes.
6. Failed or Undelivered Orders
An order may fail to be delivered if the address is wrong or incomplete, the customer is unreachable, entry to the building or society is not permitted, or the customer refuses to accept the order without a valid reason. In these cases the order is charged in full and no refund is given. See our Refund & Cancellation Policy for details.
7. Food Safety During Delivery
Food is carried in insulated delivery bags and is sealed by the restaurant wherever possible. If you receive a package that is open, tampered with or spilled, do not consume it — report it immediately and we will arrange a refund or replacement.
8. Contact Us
- Email: support@pawanveg.in
- Phone: +91 89891 61188
- Address: 143, Gopal Colony, Jhabua, Madhya Pradesh – 457661